Amazing how: "I'll 'phone you back in one hour", never happens.
Closely related to leaving messages on answering services, and never getting a return call.
Not that emailing can be any more effective.
Regardless of the method of communication, you, the customer, feel like an eejit, as you have to 'phone/email again to ask: "did you get my message?"
... and another thing... You order something based on the online photo, which looks like Arnold Schwarzenegger. When the package arrives in the post, you open it, and find Danny DeVito inside.
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